Uprise

Privacy Policy

Last updated: 17 July 2026

Introduction

Uprise Labs Pty Ltd ("Uprise", "we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to the Uprise platform, websites and related services.

Uprise is a platform used by organisations (our customers) to run campaigns. Where an organisation uses Uprise to manage their supporters' information, that organisation is responsible for how they collect and use it; we handle that information on their behalf and on their instructions. This policy describes our own handling of personal information.

Information we collect

Information you provide

We may collect personal information you give us directly, including:

  • Name and contact details
  • Email address and mobile number
  • Organisation details
  • Billing information (payments are processed by our payment provider; we do not store full card numbers)
  • Account credentials

Information we collect automatically

When you use our services we collect certain technical information:

  • Log data and device information
  • Usage patterns and preferences
  • IP address and approximate location
  • Browser type and version

Supporter information handled for our customers

On behalf of our customers we process information about their supporters and contacts (such as names, contact details, addresses and engagement history) so those organisations can run their campaigns. We handle this information under our customer agreements and only as instructed.

How we use your information

We use personal information to:

  • Provide, maintain and secure our services
  • Process transactions and payments
  • Send service updates and important notifications
  • Improve our platform and user experience
  • Comply with our legal obligations

We only use personal information for the purposes for which it was collected, for directly related purposes you would reasonably expect, or where you have consented or the law permits or requires it (APP 6).

Direct marketing

Any marketing communications we send you will include a simple way to opt out, and we will stop sending them on request (APP 7). Marketing campaigns run by our customers through Uprise are subject to the customer's own obligations under the Privacy Act, the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth); Uprise honours opt-outs across sends made through the platform.

Disclosure of information

We do not sell your personal information. We may disclose it:

  • With your consent
  • To trusted service providers who help us operate the platform (such as hosting, messaging and payments), under contract
  • Where required or authorised by law
  • To protect the rights, property or safety of Uprise, our customers or others

Overseas disclosure

Some of our service providers may store or process data outside Australia. Where we disclose personal information overseas we take reasonable steps to ensure it is handled consistently with the APPs (APP 8). We will tell you the countries involved where practicable.

Data security

We take reasonable steps to protect personal information, including:

  • Encryption of data in transit and at rest
  • Per-organisation data isolation
  • Access controls and authentication
  • Ongoing security review

If a data breach likely to result in serious harm occurs, we will respond in line with the Notifiable Data Breaches scheme under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

Your rights

Under the Privacy Act you may:

  • Request access to the personal information we hold about you (APP 12)
  • Ask us to correct information that is inaccurate or out of date (APP 13)
  • Ask us to delete your information, where we are able to
  • Opt out of marketing communications
  • Make a complaint about how we handle your information

If your information is held by Uprise on behalf of one of our customers, we will refer your request to that organisation.

Complaints

If you have a privacy concern, contact us using the details below and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

For questions or requests about this Privacy Policy, contact us at:

  • Email: contact@uprise.org.au

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date above.